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SHIPPING & RETURNS

Last Updated: July 17, 2026

At Upstative, we sweat the details to make sure you get exactly what you ordered. Because many of our products are custom-made or printed in limited, high-quality batches, we have established the following guidelines for shipping, returns, and exchanges.
 

1. Shipping Policy

Processing & Production Times

  • Standard Stock Items: Orders for in-stock items are typically processed and shipped within 2 to 3 business days.

  • Custom & Made-to-Order Merchandise: Because we prioritize quality and reduce waste, custom apparel and made-to-order goods may require 5 to 7 business days of production time before they ship.

  • Note: Processing and production times are separate from transit/shipping times.
     

Shipping Rates & Transit Times

We ship domestic orders via major carriers (USPS, UPS, or FedEx). Shipping rates are calculated at checkout based on package weight and your delivery location.

Estimated transit times (after processing/production is complete):

  • Standard Shipping: 3 to 7 business days

  • Expedited Shipping: 2 to 3 business days

Once your order has shipped, you will receive a confirmation email containing your tracking number.
 

Shipping Restrictions & Address Accuracy

  • We currently ship within the United States.

  • Please double-check your shipping address at checkout. Upstative LLC is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping fees to resend it.
     

2. Returns & Exchanges Policy

Because we run a highly curated, often custom, or limited-run inventory, our return policy depends on the type of product you purchased:

Custom & Made-to-Order Merchandise

All sales of custom, print-on-demand, or personalized merchandise are final. Because these pieces are made specifically for you, we cannot accept returns, refunds, or exchanges for size adjustments, buyer's remorse, or style changes. Please consult our sizing charts carefully before placing your order.

Standard/Non-Custom Merchandise

For non-custom, standard stock items, we accept returns or exchanges within 14 days of the delivery date.

  • Condition: Items must be unworn, unwashed, unaltered, and in their original packaging with all tags attached.

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received the wrong item). We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

  • Exchanges: If you need a different size of a standard stock item, please initiate a return for your original item and place a new order online to secure your size before it sells out.
     

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged during transit, has a manufacturing defect, or if we accidentally shipped you the wrong item, we will make it right immediately.

  1. Notify Us: Contact us at [Insert Support Email] within 7 days of delivery.

  2. Provide Details: Include your order number and clear photos of the damaged item/packaging.

  3. The Resolution: If the damage or defect is verified, we will issue a replacement at no cost to you, or provide a full refund if a replacement is unavailable.
     

4. Refund Processing

  • Once your return is received and inspected:

  • We will send you an email notifying you that we have received your returned item and whether your refund is approved.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days (depending on your bank's processing times).

  • Original shipping fees are non-refundable.
     

5. Contact Us

For any questions regarding shipping, tracking, or initiating a return, please reach out to us at:

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